Terms & Conditions

1. Trader details

1.1. These Terms govern the relationship between IVELAS Group EOOD and the users of services at the UPREFORMER studio.

1.2. Identification details of the trader:

Name

IVELAS Group EOOD

UIC

208036107

Registered office and address

Sofia, 27 Montevideo St.

Trader's studio addresses

Ovcha Kupel 1, 10A 661 St., Sofia; Fitness Olymp, Mladost 4, block 422A, Tera Complex, Sofia

Email

office@upreformer.com

Phone

+359 886 90 66 28

1.3. UPREFORMER is a brand under which both the studios operated by IVELAS Group EOOD and listed in 1.2, and studios of independent franchise partners, trade. IVELAS Group EOOD provides and operates the digital services for all studios under the brand · the website, the reservation system and the electronic signing of the Declaration. The on-site services at each franchise studio are provided by the respective franchise partner, who is a separate trader. These Terms govern the digital services for all studios under the brand, and the on-site services for the studios listed in 1.2.

2. Studio concept and description of the services

2.1. UPREFORMER provides access to specialised equipment for independent workouts, guided by detailed virtual video instructions on screen.

2.2. No instructor or medical professional is present in the studio. Our concept is aimed at clients with personal motivation and self-control. Participation in the workouts rests entirely on the client's own judgement of their health and of their ability to train safely without personal supervision.

3. Health, ethics and personal responsibility

3.1. Only clients in good general health are admitted to the studio. Clients bear personal responsibility for not attending the studio when showing symptoms of illness (viral, infectious or other).

3.2. UPREFORMER reserves the right, upon noticing visible signs of illness, for its staff to ask the client concerned to leave the studio in order to protect the others present.

3.3. Participation in the training sessions is entirely voluntary and takes place at the client's own responsibility and risk. By accepting these Terms, the client expressly waives the right to bring pecuniary and non-pecuniary claims, lawsuits or demands for compensation against IVELAS Group EOOD for contusions, injuries or other incidents arising from physical exertion, from failure to follow the rules for safe use of the equipment, or from disregarded health conditions. This clause does not exclude or limit the liability of IVELAS Group EOOD for damage caused by its own fault, by faulty or poorly maintained equipment, or in any case where liability cannot be excluded or limited under mandatory provisions of Bulgarian law, including the Consumer Protection Act.

4. Access for minors

4.1. Persons aged between 12 and 14 must train with a parent or guardian present in the studio.

4.2. By accepting these Terms I declare that I am at least 16 years of age. Persons aged between 12 and 16 are admitted to training only once a signed Informed Consent Declaration from a parent or guardian has been provided · on paper at the first visit to the studio, or signed electronically through the website before the first visit.

You can view, fill in and download a template of the Declaration here: Informed Consent Declaration (upreformer.com/en/parental-consent).

4.3. Signing the Declaration electronically: by accepting these Terms the parties expressly agree, within the meaning of Article 13(4) of the Bulgarian Electronic Document and Electronic Trust Services Act, that an electronic signature affixed by the parent or guardian through the studio's website, including a signature drawn on a touchscreen, has the effect of a handwritten signature in their relations. The parent or guardian may instead choose at any time to provide the Declaration signed on paper. Electronic signing is available for the studios for which this option is enabled on the website.

5. Prices, payments and card data protection

5.1. All prices of services and memberships are published on the studio's website in euro (EUR) / Bulgarian lev (BGN), VAT included.

5.2. Cash payments are not accepted at the studio. All payments for services, memberships or goods are made exclusively by electronic means with a bank card. The studio accepts online payments by debit and credit card (Visa, MasterCard, Maestro and others) through the virtual POS terminal provided by DatecsPay.

5.3. Card data protection: to protect you against misuse when paying with your card, we apply best practice. IVELAS Group EOOD does not collect, process or store your payment card data (card numbers, CVV codes and the like). Card details are entered solely on the secure payment page of the payment service provider (DatecsPay).

6. Reservations, cancellation and refunds

6.1. Making reservations requires an active deposit of 10 EUR (19.56 BGN) in the client account.

6.2. Cancellation terms: up to 10 hours before the start time · free of charge. Under 10 hours · clients with a membership lose one visit, and clients without a membership forfeit the deposit.

6.3. Account suspension: if the forfeited deposit is not restored by 00:00 on the same day, the account is suspended automatically and the system deletes all future booked slots.

6.4. Refund policy: where a reservation is cancelled correctly (more than 10 hours before the start), the deposit amount remains in the client's virtual account for future use. Where the client expressly requests a refund of an unused deposit or membership (the statutory right of withdrawal within 14 days of the online purchase, provided the service has not started), the refund is made by the same means and to the same bank card used for the original payment, within 14 working days. Amounts paid by bank card are never refunded in cash.

7. Hygiene and studio rules

7.1. For your safety and greater comfort, wearing socks with a non-slip coating is mandatory. Training barefoot is not permitted for hygiene reasons. Socks can be purchased on site.

7.2. Every client must clean the Pilates reformer they have used at the end of the workout, with the disinfecting materials provided.

8. Personal data protection (GDPR) and privacy policy

8.1. Controller and consent: IVELAS Group EOOD collects and processes your personal data in compliance with Regulation (EU) 2016/679 (GDPR). If you choose to use our services and our reservation system (developed by Fitsys), you agree that we may collect and use the information described in this document, solely in order to provide and improve the service.

8.2. Collection of information: for a better client experience and to administer reservations, we require information that identifies you: first name, surname, email and phone. We also inform you that video surveillance operates in the common areas of the studio, on the legal basis of legitimate interest in security and the protection of property.

8.3. Use of personal information: we process your information only with your consent, for legitimate business purposes, which include:

• Providing the functionality of the reservation platform;
• Creating and administering client accounts and recording transactions;
• Sending administrative information (e.g. a change to the terms of use or to a reservation status);
• Responding to legal requests from state institutions as required by law.

We will not use or share your personal information with anyone for purposes other than those described here.

8.4. Security and service providers (third parties): we value your trust and use modern security measures, including the latest version of the TLS protocols for secure communication and data transmission. We use third parties (such as software providers) to support and develop the service. Those third parties are not entitled to use your personal information for their own purposes.

8.5. Protection of minors: the studio does not knowingly collect personal data of persons under 12 years of age. Data of persons aged between 12 and 16 is processed solely on the basis of explicit consent (a Declaration) given by their parent or guardian, in accordance with the studio's access rules.

8.6. Your rights and erasure of personal data: you have the right of access, rectification or restriction of processing. Consent may be withdrawn at any time. Should you wish your account and personal data to be erased entirely from our system, you need to send a written request by email to: office@upreformer.com. Please include the following information in your message so that we can identify you: first name and surname, phone number, and the fact that you are a client of the UPREFORMER studio.

8.7. Health data and retention: the Informed Consent Declaration contains a statement by the parent or guardian about the child's health. That is special-category personal data within the meaning of Article 9 of Regulation (EU) 2016/679 and is processed solely on the basis of explicit consent given by the parent or guardian when signing the Declaration. The remaining data in the Declaration is processed on the basis of entering into and performing the service contract. Signed declarations are kept for 6 months and then deleted. Consent may be withdrawn at any time by written request to the email above; withdrawal does not affect the lawfulness of processing before it, but without a valid Declaration the studio cannot admit the person to training.

Processing of personal data through the website itself (cookies, analytics, the contact form) is described separately in the Privacy Policy (upreformer.com/en/privacy).

Contact

Questions about these terms? Reach us through the contact form